We do not accept returns; however, you may be eligible for a refund under certain conditions. To qualify, you must provide a receipt or proof of purchase, such as an order number, and your order must not have been delivered according to carrier tracking information.

Return / Replacement Policy

If your item arrives damaged, defective, or different from what you ordered, you can request a free replacement within 24 hours of delivery. Please keep the item in its original condition with the manufacturer's packaging. We may contact you to understand the issue before issuing a replacement. To claim the replacement of the product you must provide an unboxing/opening video to verify that the product is damaged or broken or any.

Important Note:

Customized orders: We print cards according to the information provided during the order. Therefore, we cannot accept replacement, refund, or cancellation requests for spelling mistakes or if you simply change your mind.

Refund/Cancellation Policy

Order cancellation will not be accepted after 3 hours of order placed and also it will not be refunded too as our product is fully customized. Otherwise, it will be refunded within 24 hours if any order cancelled within 3 hours of order placement. Please be aware that refunds will not be provided if your phone lacks NFC capability.

Warranty Policy

Your card is covered by a one-year warranty starting from the date of order delivery. This warranty applies only under the following condition:

(a) Tapping Issue : If the card does not tap on your NFC-enabled smartphone.

Important Note : To use the tap feature, your smartphone must have NFC capability. Card replacement will be free if above conditions applied but shipping charges will be applied to the customer.

Contact us:

For more information about our privacy practices, inquiries, or complaints, please contact us via email at support@tapcard.in.